West Suburban YMCA

Volunteer Title: Member Services Volunteer   Supervisor: Membership Director Start Date: June 30, 2025 End Date: July 31, 2025 Total Hours: 50 hours Typical Schedule: Tuesdays, Thursdays 9:30 am – 2:30 pm POSITION SUMMARY:  The Member Service Volunteer will work within our Membership department at the West Suburban YMCA, alongside our Membership leadership staff. During the internship, Member Service Volunteer will gain exposure to the basic inner workings of the membership department. Your time spent learning how the Membership department operates will build skill sets and experience to further set you up for your future.  And most importantly- your time spent at the Y will directly contribute to strengthening the community we serve. By supporting the Membership team, you’ll help create a welcoming environment for all, making a meaningful and lasting impact on individuals and families who rely on the YMCA. Tasks and projects include: • Welcoming members to the facility. • Follow-up of customer experience. • Providing an impeccable service to members in order to retain them. • Answering questions, suggestions, remarks from members. • Giving tours. • Directing people by showing them the way to parts of the building they are headed to. • Making copies of monthly schedules. • You will be encouraged to provide feedback that could improve the overall customer experience. • Other relevant tasks as assigned by supervisor. SKILLS ACQUIRED:  We hope to build valuable skillsets during your time at the West Suburban YMCA, which will help build your work experience and resume. These skills include, but are not limited to: Teamwork, critical thinking and problem-solving skills, adaptability, communication skills, time management (planning/prioritizing), software/systems education, project management and building your network. OUR CULTURE:  Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.  NECESSARY KNOWLEDGE AND ABILITIES:  1. Ability to apply in practice the knowledge and skills acquired in the academic setting 2. High customer orientation and friendliness. 3. Fluent in English (written & spoken), second language would be a plus. 4. Commitment to consistent, agreed upon schedule. 5. Team player. 6. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. WORK ENVIRONMENT & PHYSICAL DEMANDS: The work environment characteristics described here are representative of those an intern encounters while performing the essential tasks listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This internship operates in a professional office environment. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee is frequently required to stand, walk, talk or hear, sit, climb or balance, stoop, kneel, crouch, crawl and smell. 1. Ability to continuously stand or walk for length of shift. 2. Ability to bend, squat, run, climb stairs, and lift up to 25 lbs.