West Suburban YMCA

POSITION SUMMARY:  The Member Services Intern will work within our Membership department at the West Suburban YMCA, alongside our Membership leadership staff. During the internship, the Member Service Intern will gain exposure to the basic inner workings of the membership department. Your time spent learning how the Membership department operates will build skill sets and experience to further set you up for your future!  Tasks and projects could include: • Welcoming members to the facility and answering the phone (or emails). • Follow-up of customer experience. • Develop new ways to track customer experience. • Providing an impeccable service to members in order to retain them. • Answering questions, suggestions, remarks from members. • Assist in critical analysis of operational processes that we are reviewing to improve overall customer service. • You will be encouraged to provide feedback and detect problems that could improve the overall customer experience. • Receiving and helping go through and organize member comments. • Other relevant tasks as assigned by supervisor. SKILLS ACQUIRED:  We hope to build valuable skillsets during your time at the West Suburban YMCA, which will help build your work experience and resume. These skills include, but are not limited to: Teamwork, critical thinking and problem-solving skills, adaptability, communication skills, time management (planning/prioritizing), software/systems education, project management and building your network. OUR CULTURE:  Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.  Start Date: Week of February 17th End Date: Week of April 7th Schedule: Tuesdays & Thursdays 9 am – 12 pm Location: 276 Church Street